AI-adoption advisory for IT operations
I turn underperforming IT support organizations into measurable, AI-augmented operations, then hand the playbook back to your team.
When operations run quietly, the business moves faster.
Proof — Aerospace · 14,500 employees · 30+ sites
Mean time to resolve
88h → 88h
High-severity incidents: 29h → under 2 hours.
What changed: automated ticket workflows, agentic knowledge management and self-service, and AI agents for support, triage, and analytics — deflecting 2,000+ tickets a month.
What I do
Most engagements start with the Assessment.
01
A structured diagnostic of your IT support stack — ticket data, workflows, tooling, team capacity — producing a prioritized AI/automation roadmap: what to automate first, what it will save, and what to leave alone.
You walk away with A scored opportunity map, ROI estimates per initiative, and a sequenced 90-day roadmap your team can execute with or without me.
02
I build the working automation inside your environment, on your stack, then hand it to your team with documentation, a runbook, and the knowledge to run and extend it. You own it on day one. No dependency, no retainer required.
Builds include
You walk away with Working automation in production, full documentation and runbook, and a team trained to operate it.
03
Ongoing senior guidance for IT leaders modernizing support and adopting AI: a standing working session, roadmap pressure-testing, vendor and tooling decisions, and a second set of senior eyes when it counts — from someone who has run a 65-person enterprise support org on a $32M budget.
You walk away with Decisions made faster and with less risk — and a roadmap that holds up under scrutiny.
04
Get your team fluent in AI-augmented support: tooling, guardrails, prompt and workflow patterns, and the operating habits that make automation stick after the consultant leaves.
You walk away with A team that can use, maintain, and improve the automation — not just watch it run.
Track record
1 / 4
Aerospace — Digital Workplace Support
Health industry — IT Support
E-commerce / travel — Service Desk
Managed services
How engagements work
1
Assess the org; find where time and money actually go.
2
Define clear and calculated measurable objectives.
3
A prioritized roadmap: highest-leverage automation first.
4
Working automation and improvements in your environment, with your tools.
5
Documentation, runbooks, and training; your team owns it.
6
Quantify the results and ensure value is seen.
Working fluency
AI & automation
Microsoft enterprise
Data & reporting
Ticketing
Productivity & other
Book
One focused session on your IT support organization: where it stands, where automation pays, and what a fixed-scope engagement would look like. No deck, no pitch — a senior working conversation.